Maggie88 Privacy Policy –
Malaysia User Data Protection

1 Introduction

Maggie88 ("we", "our platform") takes every user's privacy seriously. This Privacy Policy explains in detail how we collect, use, store, protect, and in certain circumstances, share your personal information when you use the website, mobile app, or any services provided by Maggie88.

By registering an account or continuing to use the maggie88 platform, you are deemed to have read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2 Types of Personal Data We Collect

To deliver a safe, seamless, and high-quality service, Maggie88 collects several categories of personal information from users. Below is a summary of the types of data we collect and their purposes:

We do not collect information that is irrelevant to the purposes stated above. Each data category is only collected when strictly necessary and with clear notice to the user.

3 How We Collect Data

Maggie88 collects personal data through several different channels, depending on your interaction with our platform:

• Account registration — information you provide when creating a new account, such as your name, email, and phone number.
• KYC Verification — identity documents you upload for identity verification purposes prior to your first withdrawal.
• Financial Transactions — information processed during deposits or withdrawals via FPX, digital wallets, or bank transfers.
• Platform usage — automatically generated activity data such as session logs, games played, and in-account actions.
• Devices and connections — technical information collected automatically, including IP address, operating system, and browser version.
• Support communications — records of conversations with the customer support team via Live Chat or email.

4 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Maggie88 uses your personal information for the following purposes:

• Creating and managing your user account securely.
• Processing deposits, withdrawals, and other financial transactions on the platform.
• Conducting security checks and identity verification (KYC) as required by law.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and terms violations.
• Providing effective customer support and resolving disputes.
• Sending important notifications related to your account, transactions, or policy changes.
• Improving platform quality, enhancing user experience, and developing new features.
• Fulfilling legal obligations and reporting requirements to relevant authorities.

5 Data Sharing with Third Parties

Maggie88 does not sell or disclose your personal data to third parties for their own commercial purposes. However, under certain limited circumstances, we may share your information with the following parties:

• Payment service providers — such as FPX gateways, digital wallet providers, and partner banks to process your transactions.
• Technology providers — companies that help us operate the platform infrastructure, servers, and cybersecurity, subject to strict confidentiality agreements.
• Legal authorities — where required by court order, applicable law, or a legitimate request from a law enforcement agency.
• Regulatory authority — to meet the compliance and reporting requirements set out by applicable gambling laws.

Every third party we work with is bound by a data protection agreement requiring them to handle your information to the same or higher security standard that we apply.

6 Security & Data Protection

Maggie88 continuously invests in the latest security technologies and procedures to ensure your data remains protected at all times. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
• Two-factor authentication (2FA) is available for all user accounts.
• 24/7 continuous security monitoring with automated intrusion detection systems.
• Regular security audits conducted by our internal team and independent third-party auditors.
• Strict internal access controls — only authorised staff may access user data, and every access is logged.

7 Cookies & Tracking Technologies

Maggie88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance cookies — anonymously collects usage data to help us understand how users interact with the platform for improvement purposes.
• Functional cookies — stores your preferences such as language, display settings, and game choices to deliver a more personalized experience.
• Security cookies — used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect some platform features but will not prevent you from accessing core functions.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 and maggie88's internal policies, you have the following rights regarding your personal data:

9 Children's Data

The Maggie88 platform is strictly for users aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

If we discover that we have collected personal information from someone under the age of 18, we will take immediate action to delete that information from our systems and close the relevant account.

10 Links to Third-Party Sites

The Maggie88 platform may contain references or links to third-party websites or services in certain contexts. Maggie88's Privacy Policy applies only to our own platform and does not cover the privacy practices of any third-party websites.

We are not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

11 Amendments to This Privacy Policy

Maggie88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. All changes take effect immediately upon publication on this page.

When significant changes are made, we will notify users via in-platform notifications or email to your registered address. The latest update date will always be displayed at the top of this page for your reference.

12 Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, our data protection team is ready to assist through the following channels:

• Live Chat — available 24 hours a day, 7 days a week, directly within the Maggie88 platform.
• Official email: [email protected]
• Section FAQ for answers to frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests under PDPA 2010, please clearly state the type of request so we can process it faster and more accurately.